Job Title : Benefits Customer Service Representative
Job Location : Harrisburg, PA
Pay range : $19.00/hour
FULL TIME
Benefit Services Representative -Temporary Start date May 30th
We are currently seeking several Temporary Benefits Service Representative for our enrollment period (3 Months) located in Harrisburg, PA. $19.00 Hr. Mon-Fri schedule 8:00AM -5:00PM. Ideal candidates should have call center experience, able to navigate computers, and possess related experience.
We are currently seeking several Temporary Benefits Service Representative for our enrollment period (3 Months) located in Harrisburg, PA. $19.00 Hr. Mon-Fri schedule 8:00AM -5:00PM. Ideal candidates should have call center experience, able to navigate computers, and possess related experience.
Responsibilities of Benefit Services Representative
- Provide, over the telephone and through email, customer service by verifying eligibility, explaining benefits and wellness programs with accuracy and interacting with customers in a high-quality manner
- Interact with other departments/employees by accurately, and in a timely manner, reporting issues that warrant further clarification, and/or further investigation into member issues
- Accurately complete inquiry forms, screen prints and/or other worksheets
- Maintain accurate and correct information regarding all incoming and outgoing calls
- Open and close all issues in a timely manner
- Adhere to all HIPAA and Fund Privacy and Security policies and procedures
- Assess and research member complaints and offer proper solutions
- Obtain and evaluate all relevant data to handle complaints and inquiries
- Handle inbound and outbound calls, and faxes
- Transfer complex inquiries to Team Leader or Supervisor
- Ensure and maintain confidentiality of personal health information
- Provide thorough benefit, eligibility and statistical information
Requirements of Benefit Services Representative
- High school diploma or equivalent
- One to three years of experience in telephone customer service, in a health insurance setting
- Knowledge requirements, eligibility, claims, dental, and prescription systems, Knowledge of health insurance programs such as Indemnity, HMO, POS, PPO, Medicare and Medicare Supplemental, Vision, Prescription, Dental, Hearing Aid, and MRP plans.
- Excellent listening skills, verbal and written communication skills
- Strong interpersonal, organizational and reference skills
- Excellent analytical skills
- Excellent PC skills including Microsoft Office tools
- Strong ability to prioritize work
- Ability to work independently and as a team member
Benefits of Benefit Services Representative
- The starting salary $19.00 per hour.
Submit your application now and join our team! Apply now!
