Bilingual Customer Service Representative (REMOTE)
Job ID: MA292734523
Job Category: Customer Service
Job Location: Harrisburg, PA
Pay Range: $17.31 - $18.31/HOUR
Job Type: Contract
Join Our Team as a Bi-Lingual Customer Service Representative
(Remote Position)
Are you passionate about delivering exceptional customer service and making a difference? We are seeking a dedicated professional to be the frontline support for our members and healthcare providers. This is your chance to work in a collaborative environment committed to excellence and growth.
What You’ll Do:
- Serve as the first point of contact for members, providing professional, empathetic assistance on programs, policies, and procedures.
- Handle incoming calls related to eligibility, benefits, and program eligibility ensuring quick and accurate resolutions.
- Maintain confidentiality while researching and communicating information clearly.
- Support process improvements by identifying operational issues.
- Educate providers on claim submissions and treatment plans.
- Assist callers with enrolled in-state funded programs.
- Answer questions related to program eligibility, application status and required documentation needed for suspended enrollment applications.
Skills & Qualifications:
- Excellent communication and active listening skills.
- Strong problem-solving and organizational abilities.
- Customer-focused attitude with professionalism and empathy.
- Adaptability to changing priorities and schedules.
- Attention to detail and accuracy.
- Technical proficiency with multiple systems.
- Ability to work well in a team and support a positive culture.
- Resilience and calmness in stressful situations.
- Eagerness to learn and grow professionally.
- Must be Bi-lingual – fluent in Spanish and English, able to successfully understand and respond to calls and questions asked, helpful to know varying degrees of Spanish Dialect.
Why Join Us? This role offers the opportunity to make a meaningful impact by helping members access care and supporting providers in delivering quality services. Join a team that values your contributions, promotes growth, and strives for excellence.
Ready to make a difference? Apply now and become part of our dedicated team!
Abel is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment.Top of FormBottom of Form