Call Center Operations Manager
Job ID: MA22513954
Job Category: Management
Job Location: Harrisburg, PA
Pay Range: $90000.00 - $114000.00/YEAR
Job Type: Permanent
Operations Manager – Customer Service & Processing Operations
Harrisburg, PA | Full-Time | On-Site
Salary Range: $90,000 – $114,000 annually
Salary Range: $90,000 – $114,000 annually
Abel Personnel is partnering with a well-established organization seeking an experienced Operations Manager – Customer Service & Processing Operations to oversee large-scale operational workflows within a fast-paced, high-volume environment.
This is an excellent opportunity for a strategic and hands-on leader with experience managing customer service operations, transaction processing teams, operational reporting, and performance-driven environments. The ideal candidate will bring strong leadership abilities, advanced Excel skills, analytical expertise, and the ability to drive operational efficiency while leading large teams.
If you have a background in call center operations, shared services, business operations, financial operations, customer support operations, or other high-volume processing environments, we encourage you to apply.
Key Responsibilities
- Lead daily operations within a high-volume customer service and processing environment
- Manage operational workflows, escalations, reporting, and production performance
- Analyze operational and financial data to identify trends, risks, and opportunities for improvement
- Monitor key performance metrics, productivity, quality, and service levels
- Develop operational reports, dashboards, and presentations for leadership
- Ensure compliance with operational policies, audit requirements, privacy standards, and internal controls
- Collaborate cross-functionally to resolve operational challenges and improve efficiencies
- Support process improvements, workflow optimization, and system enhancements
- Investigate operational discrepancies and support fraud prevention initiatives
- Lead, mentor, and develop large operational teams while driving accountability and performance
Qualifications
Required:
- Prior management experience leading large teams in a high-volume operational or customer service environment
- Strong operations management, workforce oversight, and performance management experience
- Advanced Microsoft Excel skills, including:
- Pivot Tables
- VLOOKUP/XLOOKUP
- Reporting & dashboards
- Data analysis
- Trend analysis
- Excellent analytical, organizational, and problem-solving skills
- Strong verbal and written communication abilities
- Ability to manage multiple priorities in a deadline-driven environment
Preferred:
- Bachelor’s degree in Business Administration, Accounting, Finance, Operations Management, or related field
- Accounting, financial reconciliation, or operational reporting experience
- Experience within regulated, compliance-driven, or highly structured operational environments
- Background in audit support, operational controls, or data integrity initiatives
Ideal Backgrounds May Include
- Call Center Operations Management
- Customer Service Operations
- Shared Services Leadership
- Business Operations
- Financial Operations
- Transaction Processing
- Operations Analytics
- Workforce Operations
- Compliance Operations
What We’re Looking For
We’re seeking a collaborative and results-oriented leader who brings:
- Strong operational leadership experience
- Advanced Excel and reporting expertise
- Analytical and data-driven decision-making abilities
- A process improvement mindset
- High attention to detail and accountability
- Experience leading teams through growth and operational change
Apply Today
If you’re ready to bring your operational leadership, analytical expertise, and customer operations experience to a dynamic organization, we encourage you to apply today.
Abel Personnel has proudly connected talented professionals with leading employers throughout Central Pennsylvania for over 55 years. We look forward to learning more about your background and career goals.