Computer Operator Supervisor
Job ID: RS30693113
Job Category: Information Technology
Job Location: Boston, MA
Pay Range: $28.85 - $33.65/HOUR
Job Type: Contract
Night Shift Computer Operator Supervisor Boston MA
The Computer Operator Supervisor provides operational leadership and hands-on support for the Central Control System, overseeing daily computer operations, monitoring the company’s enterprise infrastructure, and ensuring timely escalation and resolution of issues. This role acts as a bridge between Computer Operations staff and Technology leadership.
Schedule: Hybrid Schedule Flexible start and end from 7PM To 7AM
- Week 1: Monday, Wednesday, Friday Week 2: Tuesday, Thursday
Salary: $60,000–$70,000 DOE
Benefits:
- Medical, Dental, and Vision Insurance
- 401(k) Options
- Generous Paid Time Off (PTO)
- 13 Paid Holidays
Key Responsibilities
- Supervise and support daily computer operations to ensure system availability and operational continuity.
- Oversee execution of daily operational checklists and ensure tasks are completed accurately and on time.
- Monitor enterprise infrastructure and escalate issues according.
- Serve as an escalation point for operational incidents and coordinate recovery efforts to restore normal operations.
- Ensure proper documentation and tracking of all incidents and issues using the designated tracking system.
- Enforce correct escalation procedures within Computer Operations and across interdependent departments.
- Provide training, guidance, and mentoring to new and existing computer operators.
- Support Senior Computer Operators and assume senior-level duties during their absence.
- Respond to and follow up on customer and internal support inquiries.
- Ensure compliance with SSAE 18 audit requirements and internal control standards.
- Perform additional duties and responsibilities as assigned.
Requirements
- Associate degree from a Technical College or equivalent combination of education and experience.
- 12–24 months of experience in computer operations or a related technical environment.
- Prior leadership, mentoring, or supervisory experience preferred.
- Ability to work independently and make sound operational decisions.
- Must successfully pass a criminal history background check.
- Must pass an FBI-style background check required for obtaining a Gaming License.