Genesys Solutions Architect
Job ID: LG744317
Job Location: Camp Hill, PA
Pay Range: $80000.00 - $185000.00/YEAR
Job Type: Permanent
Genesys Solutions Architect (Remote / 18-Month Contract)
We are seeking a Genesys Solutions Architect to serve as the technical authority for a high-impact project with a major public sector health organization. This role is vital for transitioning a critical contact center platform from a vendor-operated model to a fully internally managed operation.
If you are a strategist who can design complex telephony ecosystems while ensuring long-term operational stability, we want to hear from you.
Position Overview
- Contract Duration: 18 Months.
- Hours: Variable, 15–40 hours per week depending on the project stage.
- Location: 100% Remote.
- Citizenship: Must be a US Citizen.
- Residency Requirement: Must reside in one of the following states: AZ, FL, GA, IL, IN, MA, MD, MO, NC, SC, NJ, PA, TX, VA, or WV.
- Compensation: Market Rate (Estimated $95 – $125/hr based on experience).
Core Responsibilities
- Architecture & Platform Design: Lead the design and configuration of the Genesys CRM and telephony platform, including IVR workflows, call routing, and workforce routing logic.
- Systems Integration: Direct the integration planning between Genesys and downstream systems such as eligibility, enrollment, and case management platforms.
- Go-Live & Support: Provide hands-on leadership during implementation, testing (UAT), and cutover to ensure a stable launch.
- Compliance & Risk Management: Ensure all architectural decisions align with security, privacy, and regulatory requirements while managing technical risks and remediation plans.
- Knowledge Transfer: Produce technical documentation and configuration standards to empower internal teams for long-term ownership.
Required Qualifications
- Genesys Expertise: Demonstrated experience architecting and implementing Genesys contact center solutions in complex environments.
- Transition Experience: A proven background supporting contact center transitions, integrations, and go-live readiness.
- Technical Depth: Strong mastery of IVR design, CRM integrations, and routing strategies.
- Industry Knowledge: Experience working in regulated or compliance-driven environments.
- Communication: Ability to collaborate effectively with both technical and non-technical stakeholders.
Preferred Skills
- Experience supporting large-scale, high-volume contact centers.
- Familiarity with contact center KPIs, SLAs, and performance dashboards.
- Prior experience in internal team enablement and knowledge transfer.
Ready to lead this transition?
Apply today or reach out to discuss how your expertise aligns with this mission-critical role.