Product Owner – ServiceNow Matter Management (Legal)
Job ID: LG109624219
Job Category: Information Technology
Job Location: Harrisburg, PA
Pay Range: $95000.00 - $115000.00/YEAR
Job Type: Permanent
Product Owner – ServiceNow Matter Management (Legal Operations)
Location: Hybrid – Harrisburg, PA (Candidate must reside within 50 miles) Salary: $98,000 – $115,000 per year + Benefits Work Type: Full-Time / Hybrid (2–3 days onsite weekly)
Position Overview
A leading technology partner is seeking a strategic ServiceNow Product Owner with legal domain expertise to lead the implementation and long-term evolution of the ServiceNow Matter Management module for a high-profile state agency.
In this role, you will act as the primary delivery lead for a centralized case management capability. Your mission is to replace fragmented manual processes with a scalable, user-centered platform that supports compliance, reporting, and operational efficiency across the legal enterprise.
Key Responsibilities
- Vision & Strategy: Define and communicate a clear product vision for ServiceNow Matter Management aligned with the agency's strategic goals.
- Discovery & Requirements: Partner with attorneys and legal operations staff to translate legal workflows and compliance needs into technical user stories.
- Backlog & Roadmap Management: Own and prioritize the product backlog based on business value, legal risk, and technical feasibility.
- Agile Leadership: Provide technical direction to developers and configuration teams within an Agile delivery model.
- Stakeholder Collaboration: Coordinate with IT partners, security teams, and ServiceNow vendors to ensure seamless delivery and platform maturation.
- Change Management: Act as a champion for digital transformation, supporting training and communications to drive adoption across multiple agencies.
Required Qualifications (Must-Haves)
- Product Management: Proven experience serving as a Product Owner or Product Manager for enterprise-scale digital solutions.
- ServiceNow Experience: Hands-on experience with the ServiceNow platform, preferably including case, matter, or workflow-based modules.
- Legal Operations Expertise: Experience working directly within or closely with legal or compliance-driven environments.
- Agile Proficiency: Strong understanding of Agile delivery practices, sprint planning, and backlog refinement.
- Communication: Excellent facilitation skills with the ability to bridge the gap between technical teams and legal practitioners.
Preferred Qualifications (Nice-to-Haves)
- Direct experience with ServiceNow Legal Service Delivery (LSD) or similar legal tech platforms.
- Familiarity with state government or public-sector legal operations.
- Experience supporting multi-agency or enterprise-wide product adoption.