Mastering 6 Critical Watch Words for Employee Growth

What transforms a group of employees into a truly high-achieving team? Beyond skills and strategy, it often hinges on the consistent practice of specific, powerful behaviors. We call these the six essential ‘watch words’: urgency, foresight, ownership, initiative, follow-through, and accuracy. These aren’t just abstract ideals; they are the active ingredients driving productivity, embedding accountability, […]

Update: Central PA Hiring Trends in Spring 2025: What’s Happening in IT, Finance, Administration & Data Processing

Find the latest April update at the conclusion of the article The job market in Central Pennsylvania remains dynamic as we enter spring 2025. With low unemployment rates and a rebounding economy, the demand for talent in key sectors such as IT, finance, administrative support, and data processing continues to grow. At Abel Personnel, we […]

The Empathy Advantage: How to Connect with Customers on an Emotional Level (and Why it Matters)

Imagine calling customer service with a frustrating problem, only to be met with a robotic, script-reading representative. Now imagine the same scenario, but the representative genuinely listens, understands your frustration, and offers a helpful solution. Which experience would you prefer? Most people would choose the second scenario. And it is not just a feeling, but […]