Home Retention Counselor Jobs in Harrisburg PA

Home Retention Counselor Jobs in Harrisburg PA

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Job Title :Home Retention Counselor

Job Location : Harrisburg, PA

Pay range : $20.00/hour


Responsibilities: For the Home Retention Counselor

  • Maintain an auto queue of Non-FHA accounts that are 15-44 days delinquent; make outgoing calls and take incoming calls through a designated phone queue – minimum requirement of 175 calls per day. Also send letters encouraging the borrower to contact PHFA
  • Process incoming payments and advise the accounting area how to post the funds that were received
  • Review financial information to see if a complete package has been received. If items are missing, send letter to borrower
  • Maintain a neat and organized work area
  • Other duties as assigned by the Manager of Default Servicing

​Job Requirements For the Home Retention Counselor

  • High school diploma or GED required. Associates degree or higher preferred.
  • At least one year of experience in the mortgage or collections industry preferred
  • Excellent verbal and written communication skills, including ability to effectively communicate with borrower
  • Ability to perform a high volume of work daily
  • Must have a team mentality
  • Ability to work independently
  • Bilingual is a plus

Physical Demands:

  • Must be able to talk, listen and speak clearly on telephone
  • Must work one (1) evening per week (Monday through Thursday – work hours that day are from 10:30 am -7pm).

Submit your application now and join our team! Apply now!

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