Customer Service Jobs in Harrisburg PA

At Abel Personnel, we recognize the significance of securing the ideal customer service job in Harrisburg, PA. Hence, we provide tailored staffing solutions to aid in connecting job seekers with leading employers in the region. Leveraging our vast network of contacts and extensive experience in the staffing industry, we can assist you in finding customer service jobs that match your expertise, background, and career objectives. Whether you seek a temporary or permanent role, our team of seasoned recruiters can steer you through the recruitment process and offer assistance at each stage. For further information on our customer service job openings in Pennsylvania, get in touch with Abel Personnel today.

CSR- Providers Personnel in Harrisburg, PA

Posted on June 7, 2023June 7, 2023 by abel-admin

Job Title : CSR- Providers Personnel

Job Location : Harrisburg, PA

Pay range : $16.00/hour

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Customer Service Rep—Providers Services

Abel Personnel’s client, who seeks to support and improve the health and wellbeing of its clients and customers, is searching for a Customer Service Rep!
This position is part of an operations team that strives to provide first call resolution to a specified set of customers. This position primarily answers incoming calls for new and existing authorizations. Responsibilities include documenting in the appropriate systems and ensuring high quality and accurate information is provided to callers. This role is expected to meet or exceed operations production and quality measures.

Essential Functions of the Providers Customer Service Rep

Actively listens and probes callers in a professional and timely manner to process authorizations and/or other customer service requests working towards first call resolution.
Researches and communicates information regarding member eligibility, provider status and authorization inquiries to callers while maintaining confidentiality.
Resolves customer complaints or concerns as the first line of contact.
Is responsible for reading and retaining information disseminated through multiple resources, ensuring calls are handled accurately and appropriately per current account information.
Assume responsibility for self-development and career progression.
Other duties as assigned.

Job Requirements of the Providers Customer Service Rep

High school diploma or GED required
Typing speed of 30 WPM, minimum
Ability to multi-task while staying organized.
1-2 years of customer service experience in healthcare environment, preferred
Knowledge of medical terminology and/or pharmacology, preferred
Training/certification as a pharmacy technician, preferred

Benefits of the Providers Customer Service Rep

Health insurance
Dental insurance
Vision insurance
Life insurance
PTO

Submit your application now and join our team! Apply now!

Benefits Customer Service Representative in Harrisburg, PA

Posted on May 25, 2023May 25, 2023 by abel-admin

Job Title : Benefits Customer Service Representative

Job Location : Harrisburg, PA

Pay range : $19.00/hour

FULL TIME

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Benefit Services Representative -Temporary Start date May 30th
We are currently seeking several Temporary Benefits Service Representative for our enrollment period (3 Months) located in Harrisburg, PA. $19.00 Hr. Mon-Fri schedule 8:00AM -5:00PM. Ideal candidates should have call center experience, able to navigate computers, and possess related experience.

Responsibilities of Benefit Services Representative

Provide, over the telephone and through email, customer service by verifying eligibility, explaining benefits and wellness programs with accuracy and interacting with customers in a high-quality manner
Interact with other departments/employees by accurately, and in a timely manner, reporting issues that warrant further clarification, and/or further investigation into member issues
Accurately complete inquiry forms, screen prints and/or other worksheets
Maintain accurate and correct information regarding all incoming and outgoing calls
Open and close all issues in a timely manner
Adhere to all HIPAA and Fund Privacy and Security policies and procedures
Assess and research member complaints and offer proper solutions
Obtain and evaluate all relevant data to handle complaints and inquiries
Handle inbound and outbound calls, and faxes
Transfer complex inquiries to Team Leader or Supervisor
Ensure and maintain confidentiality of personal health information
Provide thorough benefit, eligibility and statistical information

Requirements of Benefit Services Representative

High school diploma or equivalent
One to three years of experience in telephone customer service, in a health insurance setting
Knowledge requirements, eligibility, claims, dental, and prescription systems, Knowledge of health insurance programs such as Indemnity, HMO, POS, PPO, Medicare and Medicare Supplemental, Vision, Prescription, Dental, Hearing Aid, and MRP plans.
Excellent listening skills, verbal and written communication skills
Strong interpersonal, organizational and reference skills
Excellent analytical skills
Excellent PC skills including Microsoft Office tools
Strong ability to prioritize work
Ability to work independently and as a team member

Benefits of Benefit Services Representative

The starting salary $19.00 per hour.

Submit your application now and join our team! Apply now!

Inbound Call Center Agent in Harrisburg, PA

Posted on May 24, 2023May 25, 2023 by abel-admin

Job Title : Inbound Call Center Agent

Job Location : Harrisburg, PA

Pay range : $17.50/hour

FULL TIME

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This is an opportunity to work with a reputable company that invests back into its employees through skill-building and promotions. We are looking for an individual who is professional and confident in handling escalated customer issues with the ability to relay information in a tactful manner. Those who are interested and have experience working in a stable office position are strongly encouraged to submit a resume. Apply today to boost your career knowledge and improve communication skills in a company known for its internal promotions and work-life balance!

Inbound Call Center Agent Benefits:

Temp-to-Hire
$17.50 – $19.00 per hour
Stable 40 hours/week
Receive regular performance feedback
On-the-job training and certification
Medical, Dental, Vision, and Life Insurance
Paid Holidays

Inbound Call Center Agent Responsibilities:

Complete paid training
Earn a certification
Respond to caller inquiries regarding PA driver policies and regulations
Verify information, convey instructions, and enter detail-oriented data

Inbound Call Center Agent Qualifications:

High School Diploma or equivalent
At least one year of Call Center experience preferred
At least one year of Customer Service experience required
Data Entry proficiency
Typing abilities
Familiarity and proficiency with computer usage
Must be able to pass a background screening
Availability to work 40 hours/week Monday-Friday
Mandatory attendance first 30 days (no exceptions)
Ideally within 25 miles of Harrisburg, PA 17112

Submit your application now and join our team! Apply now!

Call center agent – outbound in Harrisburg, PA

Posted on May 12, 2023May 15, 2023 by abel-admin

Job Title : Call Center Agent – Outbound

Job Location : Harrisburg, PA

Pay range : $17.10/hour

FULL TIME

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This Call Center Agent role is an excellent opportunity to contribute to an organisation that provides protective services for those 60 years or older who are at risk of physical, emotional, or financial abuse as well as exploitation, neglect, or abandonment. This role involves communication by phone with various extended care facilities to obtain information required by the investigative unit.

This is a long-term position conveniently located in downtown Harrisburg, PA (parking provided).
Full-time, ONSITE, M – F, 8 am – 4:30 pm, $17.10/hr.

Call Center Agent Qualifications:

Computer skills are essential.
- WORD, Excel, and the ability to be quickly trained on the client data system
Strong telephone and communication skills.
Knowledge of using office equipment i.e. – copying and scanning documents.
Ability to work independently once trained on duties.

Apply today if you’re enthusiastic about making a positive impact for those who may not have a voice.
Health, Dental, Vision, & Life Insurance. Holiday Pay after 90 days.

Submit your application now and join our team! Apply now!

Customer Service Representative – call center in Harrisburg, PA

Posted on April 17, 2023May 15, 2023 by abel-admin

Job Title : Customer Care Specialist

Job Location : Harrisburg, PA

Pay range : $18.00 – $22.00/hour

FULL TIME ~ $16.00 HOURLY

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Summary of the Call Center Customer Service Representative

We are seeking candidates that will go above and beyond to meet our customers’ needs. The Call Center Agent will assist customers by providing product/service information and resolving any emerging problems that our customer accounts might face with accuracy and efficiency. The Call Center Agent will ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.

Responsibilities of the Call Center Customer Service Representative

Manage large amounts of incoming calls
Identify and assess customers’ needs to achieve satisfaction
Provide accurate, valid and complete information by using the right methods/tools
Meet personal/customer service team call handling quotas
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
Keep records of customer interactions, process customer accounts and file documents
Follow communication procedures, guidelines and policies
Take the extra mile to engage customers

Qualifications of the Call Center Customer Service Representative

Good computer skills and attention to detail
Ability to anticipate customer needs and problem solve
Telephone etiquette and active listening
Customer orientation and ability to adapt/respond to different situations
Excellent communication and ability to empathize
Ability to multi-task, prioritize, and manage time effectively
Pass a drug test and criminal background check

Benefits of the Call Center Customer Service Representative

Set schedule and stable employment
40.25 hours of PTO
Paid training & holidays
Referral Bonus
Medical, dental, life, and vision insurance

Submit your application now and join our team! Apply now!